The Central Bank of Nigeria has, in a public statement, revealed how and where customers can tender their complaints against their financial institutions.
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The apex bank, had earlier directed all commercial banks, microfinance banks, primary mortgage institutions, and discount houses to extend their ATMs to serve all customer complaints. Speaking of how to report complaints, the statement said that customers must first report to the bank where the issue originated and give a 14day period for the complaint to be sorted.
Also, the CBN said bank users can direct their complaints to the Director Consumer Protection Department of the CBN in a case where the bank neither attends to the matter nor resolves it after the allocated period expires. It further explained that to direct complaints to the CPD, they should direct the letter to the Director, Consumer Protection Department, Abuja, or any other CBN branch in Nigeria.